While we were out on Saturday, Royal Mail tried to deliver a package/letter/who knows? that was 60p short on postage. Here’s why I’m annoyed.
1.They are charging £1 on top of the 60p as a “handling fee.” I’m not sure where they get off charging this, because as far as I can tell they aren’t actually handling the package any differently than they would if it was properly postaged.
2. I have no idea what this is as I’m not expecting anything. The notice does not tell me who it is from, so how should I know if I want to pay £1.60 for it?
3. The URL on the card www.royalmail.com/fee2pay does not actually direct to the fee 2 pay section on the Royal Mail website so I had to go find it.
4. In order to pay my fee I have to register with the site (annoying) and opt out of receiving information and offers from the Royal Mail and affiliates (how annoying would that be?!)
That is all. I know it’s only really £1.60 but I felt like having a bit of a rant! Thanks for listening
I totally understand your rant. It has just happened the same to me. I’ve got a card this morning with £1.10 to be paid and I have to collect it at the Post Office. I don’t know who’s that from and although it is a small amount, it is really annoying because it might be just some sort of blind advertising….I will complain at the PO asking them to write the sender at least…Ciao. A.
Thanks for sympathising, A!
Had one this morning. 10p plus £1 surcharge!! I am not going to drive an eight mile trip just to find out what it is. I’ve been in all day perhaps a decent knock on the door could have saved the hassle. As it is I will just let them take it back to the sender. I doubt they will get any extra for doing so.
Let’s go back to the stage coach!!
Good advice!! I couldn’t get directly onto the website either. Ridiculous lack of service. No wonder they lose business. I’m not driving 8 miles – same distance as someone else.